Privacy Policy

1. General Information

This Privacy Policy explains how Torch Apartments collects, uses, and protects personal information of users who use our website and online booking services.

By using this website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Identification document number (ID card or passport)
• Booking period (check-in and check-out dates)

We do NOT collect or store payment card details, personal identification numbers (JMBG), CVV/CVC codes, or other sensitive financial information.

3. Purpose and Legal Basis of Data Processing

• Processing and confirming reservations
• Legal guest registration in accordance with applicable laws
• Communication with guests regarding their booking and stay
• Sending booking confirmations and relevant stay-related information

Personal data is processed based on the performance of a contract (reservation and accommodation services) and compliance with legal obligations.

Personal data is never used for marketing purposes without explicit user consent.

4. Payments and Transaction Security

All online payments are processed through secure banking systems and certified third-party payment service providers using 3D Secure technology and applicable security standards.

Torch Apartments does not have access to and does not store payment card information on its servers.

5. Data Storage and Protection

Personal data is retained only for the period required by applicable laws, accounting regulations, and contractual obligations.

* * * * Personal data gathering and protection statement We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information is strictly guarded and are available only to the employees who need that information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or destruction.

6. Data Sharing with Third Parties

Personal data is not shared with third parties, except when required by law or when shared with competent governmental authorities in accordance with applicable regulations.

7. User Rights

• Request access to their personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data, unless retention is required by law
• Object to the processing of personal data

8. Cookies

This website uses only essential cookies necessary for the proper functioning of the booking system. Cookies are not used for marketing or tracking purposes.

9. Changes to This Privacy Policy

Torch Apartments reserves the right to update or modify this Privacy Policy at any time. All changes take effect immediately upon publication on this page.

10. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the email addresses listed above.