Payment terms

ORIZZONTE doo / Torch Apartments

Currency of Payment

  • All payments on this website are processed in EUR (Euro), in accordance with the agreement concluded between the merchant and the acquiring bank.
  • If the cardholder’s account is in a different currency, the conversion will be performed according to the exchange rate of the card organization.

Payment Security

All card transactions are processed via the AllSecure secure payment gateway.

The website does not store or have access to card data. All sensitive card information is transmitted directly to the payment processor in compliance with PCI DSS security standards.

3D Secure Authentication

To ensure maximum security, all card payments are protected by 3D Secure authentication, including:
- Visa Secure
- MasterCard ID Check
The merchant is responsible for delivering goods or services in accordance with the terms stated on the website. Any inquiries regarding orders, refunds, or complaints can be directed to the merchant through the contact details provided on the website.

Payment Conversion Statement

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

Method of data collection and use

During your visit to the site, we may collect your personal data that is necessary to set up your account, for the purpose of billing or delivery of your goods. We use your personal data exclusively and only to enable us to provide you with the products and services you want in order to satisfy your requirements or to adapt our offer to you, i.e. to personalize it, improve the operation of the website, ensure the verification of administrative tasks, establish contact with you, improve our advertising and promotional results and improve our offer of products or services on the market, as well as for the purpose of cooperation with institutions responsible for law enforcement. We do not sell or rent your personal data to third parties, for their marketing needs, without first giving you the opportunity to turn off that option. However, we may disclose your information to our business units and partners, which are part of this Privacy Policy. We will never misuse your personal data under any circumstances. We also do not store your payment card information.

Data storage and retention

The company Orizzonte, as a seller of products and services on the website, makes maximum efforts to protect your privacy when you are "online" as a user. Your personal information is stored securely and confidentially, and processed lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against authorized and illegal access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, issue a refund, respond to a complaint, or provide you with promotional information you have signed up for.

Cookies

A cookie is information stored on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same internet page again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.

General conditions of service provision

Apartment rentals through our website are carried out within the framework of the registered activity of the business company Orizzonte We strive to be as precise as possible in the description of the products, the display of images and the prices themselves, but we cannot guarantee that all information is complete and error-free. The images may not be 100% identical to the apartments. All apartments shown on the website are part of our offer and do not mean that they are available at all times.

Order confirmation

After ordering, you will be informed about the status of your order via the email you provided during the account registration process. The order is accepted by the company only after we send you a confirmation of acceptance by email.

Payment methods available

Payment for products on our website can be made in one of the following ways: with payment cards - VISA, Maestro or MasterCard that support payment via the Internet. Payment by cards is realized in cooperation with AllSecure doo and CBK Bank Montenegro and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card. After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose. The transaction will be completed and the amount deducted from your account only when the reservation is successfully completed. In case the payment is not completed, that is, the amount is not removed from the account, the reservation will be canceled and deleted. After that, you can repeat the same or a new reservation, and make a payment related to them. Check with the bank that issued the card whether your card supports payment via the Internet.

Data protection during payment

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, thus guaranteeing the security of purchases to customers. Customers' payment card numbers are not stored on the merchant's system, and the registration itself is protected by SSL data encryption. PCI DSS Standards - AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

Refund

In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, this refund is made exclusively via the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder's account at our request.

Cancellation of reservation with refund

The request for cancellation of the reservation and refund of the paid funds is made in the following way: Go to the My bookings section -> Cancel reservation -> On that page, fill in the required information with the correct details. After that, you can track the status of your request for cancellation of the reservation and refund. The request is approved by the company Orizzonte, with an explanation of why it was approved/rejected and what percentage of the paid money will be refunded.

In case of reservation cancellation, refunds are issued under the following conditions: 100% refund of the total accommodation price if the cancellation is made 30 or more days before the arrival date. 50% refund of the total accommodation price if the cancellation request is made 15 to 30 days before the arrival date. No refund (0%) if the cancellation is made 14 days or less before the arrival date.

Instructions for booking accommodation

Booking accommodation on our website is done in the usual way for this type of website. First, register as a user, enter the required data, then select the Check In and Check Out dates and find a free apartment that suits you, view the apartment details and go to the booking page, confirm the data, choose whether you want to pay 100% of the amount immediately by card on the website, or you want to pay only a deposit of 40% of the total amount by card on the website, and the rest at the reception upon arrival at the hotel. Then you go to the payment page where you enter the data of your selected card and after payment you will be redirected to a page about whether the payment and reservation were successful or not. If it is successful, you will receive a confirmation to the email address you entered when creating your account.